SharePoint User Support

Job Location: Washington, D.C.

Clearance Required: Secret

Years of Experience: 2-5

Education: Bachelor Degree Preferred

General: Minimum 2+ years user support experience

---

Duties:

• Assists users on how to utilize SharePoint 2010 features and capabilities
• Answers user questions via e-mail, in-person, or phone
• Creates documentation FAQ for users, as needed
• Review, analyze and resolve Service Requests related to creating new account, updating account profile, broken SharePoint site
• Provide weekly report and collaborate with User Support lead for direction and task assignment

Qualifications:

• Minimum 2+ years user support experience
• Experience with SharePoint 2010 capabilities
• Experience creating and managing user accounts in Active Directory
• Experience providing user support for SharePoint
• Experience providing and managing user permission to SharePoint sites
• Very good at verbal and written communication

---

Submit your resume